What is ChatGPT going to do to human-to-human trust?
This week I sent a message to someone on LinkedIn after I accepted their invitation to connect. "I presume this is a bot-automated message" was the reply. "No, just me!" I responded. I think with the oncoming cleverness of AI, what does this mean for trust in relationships?
How can we trust what people are saying is really from their voice? How can we trust that the things we read are sent with as much thought as we did before? What human-centered corners are likely to be cut in the increased efficiency we gain from AI?
In preparing for this blog, I had an interesting conversation with ChatGPT about the consequences to human-to-human trust. And here are some thoughts we created and stimulated in each other.
Humans might want to think about letting people know if AI has been involved in their communication (e.g. letter/email) if they do not want to risk the potential of trust consequences. Think of all the standardised conversations we have with the services we use (think of all those ‘letters’ and ‘emails’ that we receive from for example our banks or utilities that create such a detached relationship to the brand).
Risk in human-to-human relationships will become more of a necessary premium to ensure we are truly connecting. Learning what and how to share more vulnerable thoughts, and sharing more of our own lives will become a trust imperative.
Trust is what is created after we take a risk (a risk to depend on someone) and this becomes even more important to notice and encourage in others and ourselves if we are going to surpass the human-to-AI relationship.
Understanding how to strip the layers off to reveal more of our humanness and less of our business persona/communication will enable us to stand in our own idiosyncratic selves. This will help us to create the emotional and context-dependent communication that is currently less sophisticated in AI.
Of course, these ideas encourage more of what we have always known about the creation of psychological safety for a group and trust between individuals.
Perhaps if I keep developing my relationship with AI, AI will strengthen my ability to create trust. Perhaps as it learns from me, it will start to notice my 'shadows' better than I notice them myself; Perhaps AI will help me see the way in which I blindside myself, and keep people from connecting with me through my management of what they see; Help me strengthen the trust I create, and tell me what I could be doing for better results.
Perhaps AI will not only push us to become more human but teach us how.
2nd April 2023
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